Delivering across Australia
Orders are shipped to Australian addresses where courier services are available.
Shipping & Delivery
Clear delivery for Sicilian pantry products and gifts.
We deliver ZAGARA Selection products and gift packages across Australia.
Orders are packed carefully and shipped with tracking, so you can follow your delivery after dispatch. Whether you are ordering for yourself or sending a gift directly to someone else, our goal is to make the delivery process clear, safe and simple.
Quick Summary
What to know before you order.
Tracking included
You will receive tracking details after dispatch.
Send directly as a gift
Add the recipient's address and a message at checkout.
Packed with care
Fragile jars, bottles and gift packages are packed carefully for transport.
- Delivery available across Australia where courier services operate
- Orders are usually prepared within 1-2 business days
- Tracking details are sent after dispatch
- Gift packages can be sent directly to the recipient
- No invoice is included inside gift orders where possible
- Shipping costs are shown at checkout before payment
Australia-wide where courier services operate.
ZAGARA Selection currently delivers within Australia. We ship to residential addresses, business addresses and gift recipients where courier delivery is available.
Delivery to regional or remote areas may take longer than metro areas. Some remote locations may have limited courier service availability or higher delivery costs.
At this stage, international delivery is not available through the standard online checkout.
Most orders are prepared within 1-2 business days.
Most orders are prepared within 1-2 business days after payment is received. Orders placed on weekends or public holidays are processed on the next business day.
During busy periods, including Christmas, Easter, promotional periods or large gifting periods, dispatch may take longer.
If your order includes a custom gift package, large gift order or corporate gifting request, preparation time may be longer depending on the quantity and packaging required.
Delivery speed depends on location and courier service.
Estimated delivery times depend on your location and the courier service used. Metro areas are usually faster, regional areas may require additional time, and remote areas may take longer or have limited courier availability.
Exact delivery estimates are shown where available at checkout or through the tracking link after dispatch. We recommend ordering early for gifts, events and seasonal celebrations.
Shipping is calculated before payment.
Shipping costs are calculated at checkout based on the delivery address, order size, weight and available delivery service. Before payment, you will be able to review the shipping cost and final order total.
Free standard shipping over $100 may be available where shown on the website or applied at checkout according to promotion conditions.
Large gift packages, bulky ceste, corporate orders or multiple-address orders may require a custom shipping quote.
Tracking Your Order
Tracking details are sent after dispatch.
Once your order has been dispatched, you will receive tracking details by email or SMS where available. Use the tracking link to follow your parcel and check delivery updates.
Please allow time for the tracking information to update after dispatch.
Send gifts directly to the recipient.
You can send a ZAGARA Selection gift directly to the recipient. At checkout, enter the recipient's delivery address as the shipping address.
- Recipient name
- Gift message
- Delivery instructions
- Preferred delivery date where available
- No invoice inside the package where possible
Please make sure the recipient's address and contact details are correct before completing checkout.
Packaging & Fragile Items
Glass, bottles and gift packages are packed carefully.
Many ZAGARA Selection products are glass jars, bottles, tins or delicate pantry items. We pack orders carefully to reduce movement during transport and help protect fragile products.
Gift packages, cassette and ceste are prepared with presentation in mind, but they are also packed for safe delivery.
Parcels are handled by third-party couriers after dispatch. If your order arrives damaged, please contact us as soon as possible with photos of the packaging and damaged items.
Clear access instructions help couriers deliver successfully.
You may add delivery instructions at checkout where available, such as leave at front door, leave at reception, deliver to business address, call on arrival, or do not leave unattended.
Courier drivers may follow their own delivery policies depending on the address, parcel type and service used. For apartments, gated properties or business addresses, please provide clear access instructions.
If the courier cannot complete the delivery, they may leave a card, attempt redelivery, deliver to a collection point or return the parcel to depot. If a parcel is returned to us because it was not collected, refused, or could not be delivered, additional shipping fees may apply to resend the order.
Contact us quickly if something looks wrong.
Delivery delays can happen due to courier demand, weather, public holidays, regional access, incorrect addresses or seasonal volume. Once an order has been dispatched, delivery timing is controlled by the courier.
If your order appears significantly delayed, contact us and we will help check the tracking status.
If your order arrives damaged, please contact us within 48 hours of delivery where possible. Include your order number, photos of the outer packaging, damaged product, shipping label and a short explanation of the issue.
If a parcel appears lost in transit, we will review the tracking information and work with the courier to investigate.
Check the delivery address before placing your order.
If an incorrect or incomplete address is entered, delivery may be delayed, returned or lost.
If you notice an address error after placing your order, contact us immediately. We can only update the address if the order has not yet been dispatched. Once the parcel has been dispatched, address changes may not be possible.
Large or complex gifting orders may need a custom quote.
For corporate gifts, event gifting, Christmas gifts, Easter gifts or orders going to multiple addresses, please contact us before placing a large order.
- Bulk gifting and multiple delivery addresses
- Custom gift packaging and message cards
- Delivery timing and seasonal pre-orders
- Large ceste, cassette and event gift preparation
Order early for Christmas, Easter and major gifting periods.
Courier networks become busier during seasonal periods, and delivery may take longer than usual. Seasonal order cut-off dates may be announced on the website before Christmas, Easter or other major campaigns.
To avoid disappointment, we recommend placing seasonal gift orders as early as possible.
FAQ
Shipping questions, answered.
Do you deliver Australia-wide?
Yes, we deliver across Australia where courier services are available. Remote areas may take longer or require a higher shipping cost.
How long does delivery take?
Delivery time depends on your location and the courier. Metro areas are usually faster, while regional and remote areas may take longer.
When will my order be dispatched?
Most orders are prepared within 1-2 business days after payment is received.
Will I receive tracking?
Yes. Tracking details are sent after your order has been dispatched.
Can I send a gift directly to someone else?
Yes. Enter the recipient's address as the shipping address at checkout.
Can I add a gift message?
Yes, where available. Gift message options can be added during the gift selection or checkout process.
Is the invoice included in the gift?
For gift orders, we avoid including pricing information inside the package where possible.
What if my order arrives damaged?
Contact us as soon as possible with your order number and photos of the damaged item, packaging and shipping label.
What if I entered the wrong address?
Contact us immediately. We can only change the address if the order has not already been dispatched.
Do you offer shipping for corporate or bulk gifts?
Yes. Corporate, event and seasonal gift orders can be arranged, including multiple delivery addresses and custom packaging.
Need Help With Delivery?
Ask before you order.
If you have a question about shipping, tracking, gift delivery or a large order, contact ZAGARA Selection before placing your order. We will help you choose the best delivery option where possible.
