Zagara
Español

Términos del servicio

ZAGARA SELECTION — TERMS OF SERVICE

Last updated: 9 July 2026

  1. WHO WE ARE

This website, zagaraselection.com.au (the "Site"), is operated by Zagara Group Pty Ltd trading as ZAGARA Selection ("ZAGARA", "we", "us"), ABN 82 696 428 074, Brisbane, Queensland, Australia. By using the Site or placing an order you agree to these Terms of Service ("Terms"), together with our Refund Policy, Shipping information and Privacy Policy, which form part of these Terms. If you do not agree, please do not use the Site.

  1. OUR PRODUCTS

We import and sell specialty food products and gift boxes from small Sicilian producers. Products are imported in small batches: availability is limited and items may sell out. Product images are indicative only; packaging, labelling and appearance may vary slightly between production batches without affecting quality. Our food products are labelled in accordance with Australian requirements (Food Standards Australia New Zealand — FSANZ).

  1. ALLERGENS AND DIETARY INFORMATION

Ingredient and allergen information is provided on each product page and on the product label. Many of our products contain or are produced in facilities that also handle nuts (including pistachio and almond), gluten, milk, eggs, soy and other allergens. It is your responsibility to review ingredient and allergen information before consuming any product, and to check the label on arrival. If you have any doubt, contact us before ordering.

  1. PRICES AND GST

All prices are shown in Australian dollars (AUD) and include GST where applicable. Shipping costs, where payable, are calculated and displayed at checkout. We may change prices at any time; the price applicable to your order is the price displayed at checkout when you place it. In the event of an obvious pricing error, we may cancel the affected order and refund any amount paid in full.

  1. ORDERS AND PAYMENT

Your order is an offer to purchase. A contract is formed when we send you an order confirmation. We may decline or cancel an order — for example where an item is unavailable, we reasonably suspect fraud or misuse, the order is for commercial resale without prior arrangement, or there has been a pricing or listing error. If we cancel an order, you will receive a full refund of any amount paid. Payment is taken at checkout via the payment methods displayed. For wholesale or B2B orders, please contact us directly.

  1. SHIPPING AND DELIVERY

Orders are usually prepared and dispatched within 1–2 business days. Delivery timeframes shown at checkout or on our Shipping page are estimates and may be affected by carrier delays or events outside our control. Please provide a complete and safe delivery address: we are not responsible for parcels delivered to the address you provided or left in accordance with your delivery instructions. Risk in the products passes to you on delivery. Please see our Shipping page for full details.

  1. DAMAGE, FAULTS AND RETURNS

If a product arrives damaged, faulty, spoiled or incorrect, we will make it right in accordance with our Refund Policy and your rights under the Australian Consumer Law. Please refer to our Refund Policy for how to make a claim.

  1. YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms excludes, restricts or modifies those rights.

  1. GIFT BOXES AND GIFT ORDERS

Gift box contents are as described on the relevant product or gifts page. If a component becomes unavailable, we may substitute it with an item of equal or greater value and similar character, preserving the overall composition of the box; for custom-built gift boxes we will contact you before substituting. Where an order is sent to a gift recipient, any claim or refund is handled with the purchaser.

  1. REVIEWS AND USER CONTENT

Reviews and other content you submit must be genuine, based on your own experience, and must not be unlawful, misleading or offensive. By submitting content you grant us a non-exclusive, royalty-free licence to use, reproduce and display it (including on the Site and in our marketing), and you confirm you have the right to grant that licence. We may moderate or remove content that breaches these Terms.

  1. INTELLECTUAL PROPERTY

The Site and its content — including the ZAGARA name, logo, seal, text, photography and design — are owned by or licensed to us and are protected by law. Producer names and marks belong to their respective owners. You may not reproduce or use our content for commercial purposes without our prior written consent.

  1. LIABILITY

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. To the maximum extent permitted by law, our liability for any claim arising out of or in connection with these Terms or your order is limited, at our option, to the resupply of the relevant products or a refund of the amount you paid for them, and we are not liable for indirect or consequential loss.

  1. GENERAL

These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. We may update these Terms from time to time; the version published on the Site at the time you place an order applies to that order.

  1. CONTACT

Zagara Group Pty Ltd trading as ZAGARA Selection Brisbane, Queensland, Australia ABN 82 696 428 074 Email: info@zagaragroup.com.au Or via the contact page on the Site.